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Online Terms and Conditions


Online Terms and Conditions

Terms of Use

Vision Avenue owns and operates a Website at Vision Avenue owns the Vision Avenue® trademark except as otherwise noted on the site, which is accessible to all users (hereinafter referred to as the "user" or "users"). Please refrain from using this Website unless you agree to comply with the conditions.

Placing an Order

Product orders are solely carried out through the Website.
At the time of ordering, customer confirms holding a valid medical prescription (no more than two years old as of the date that the order payment is validated, unless otherwise specified on the prescription) issued by a certified optometrist, or confirms that he/she will provide Vision Avenue with a valid prescription as soon as possible.

  • 1. Make your selection amongst products and options within the Vision Avenue Website
  • 2. Add them to your online cart
  • 3. When purchasing prescription eyewear, ensure lens and coating choices are selected
  • 4. Provide personal information required to create your account
  • 5. Select prescription submission method
  • 6. Select pupillary distance submission method
  • 7. Verify all elements and information provided
  • 8. Acknowledge having read and accepted all terms and conditions prior to making payment
  • 9. Proceed to order payment in its entirety

Order Payment Validation

The order will only be processed once the total amount due is paid by customer. Payment confirmation implies the client’s implicit acceptance, without reservation, of the general terms and conditions of use.
Vision Avenue will send client an order confirmation within 48 hours of receiving and validating payment. Information given by customer to Vision Avenue from the time the order is placed to order confirmation will be used as proof of transaction.

Only orders for shipment to Quebec and British Columbia will be accepted.

Transmittal of a Valid Prescription

Client acknowledges holding a valid medical prescription, in their name, which is no more than 2 years old (unless otherwise specified on the prescription) for the purchase of glasses with corrective lenses on the Vision Avenue site.
Client ensures accuracy of the data provided to Vision Avenue at the time of placing their order. Vision Avenue disclaims all liability of any kind whatsoever arising in the event of an invalid or falsified prescription and/or should there be errors in the information received.


Prices offered on are indicated in Canadian dollars ($CAD) before taxes. Vision Avenue reserves the right to modify the retail price of products offered on the Website at any time without prior notice. It is understood, however, that the price of the product sold by shall be current on the date on which the order payment is validated.
Prices appearing on do not include shipping costs.

Product Colour

The colours of the products appearing on have been reproduced as accurately as possible. However, due to the many variations in devices used, Vision Avenue cannot guarantee that the colour perceived by the customer accurately portray the actual colour of the product.

Sales Taxes

When applicable, provincial and federal taxes will be added at the time of payment. Sales taxes are calculated in accordance with federal and provincial laws and rates in effect at the time of your order. Shipping fees are taxable when required by law.

Methods of Payment

Orders to be delivered to the customer’s address, or the address specified at the time the order is placed, is payable immediately by Visa, Mastercard or American Express.
Payment by cheque, cash, credit voucher and/or international credit card are not accepted.
The credit card used by the customer to settle the order placed will be debited once the order is confirmed by Vision Avenue. The invoice will then be emailed to the customer.


- In order to verify the authenticity of the transaction and its payment, billing address (name, address and postal code) used at the time the order was placed must match that of the credit card holder.
- In order to complete your order, a valid phone number and email address must be provided in the event that additional information is required.

Product Availability

Should items ordered no longer be available, customer will notified by email and issued a complete refund within 10 days.

Privacy Policy

Please refer to Vision Avenue’s “Privacy Policy”.


At Vision Avenue your satisfaction and the quality of our products are our priority. This is why all products sold on are covered under legal warranty against a lack of conformity and by a 12 month warranty.

Upon delivery, customer agrees to verify product conformity. Any shipping errors or defects must be officially filed by the customer within 30 days from delivery date. Following thorough inspection by Vision Avenue the product will either be refunded or echanged for an identical product within 14 days.

Customer has up to 12 months to contact Vision Avenue in the event of a manufacturing defect. Once the defect is confirmed, a product exchange or refund will be issued within 14 days. Defects due to poor maintenance or misuse will not be subject to reimbursment.

Vision Avenue garantees that all products sold on its Website are in accordance with existing Canadian regulations.

Shipping & returns

Please refer to Vision Avenue’s “Shipping & returns” section.

Viruses and System Failures

Vision Avenue makes no representation that the content of this site is free of infections, viruses, worms, Trojan horses and/or other codes with contaminating of destructive properties. It is the user’s responsibility to take protective measures.

Vision Avenue disclaims all liability in the event of interruption and/or non-availability of service.

Vision Avenue shall in no event be held liable for data transmission errors of any sort whatsoever, such as the loss or damage to data, or changes of any type whatsoever including, but not restricted to, direct or indirect damage resulting from the use of the services provided on this Website.


This Agreement shall be governed by and construed in accordance with the laws of the province of British Columbia. Any dispute arising of this Agreement shall be brought before the court in the judicial district of Vision Avenue's head office at 800 - 885 West Georgia St., Vancouver BC V6C 3H1.

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