Vision Avenue collects data transferred to its Customer Service via its Website or other means. When creating a customer account or placing an order, the following information is collected: full name, title, billing, shipping and email addresses, phone number, credit card information and its expiry date. This information will be used to process your order and offer you the best customer experience possible.
The information collected may also be used for certain services and functionalities related to the Vision Avenue Website (comments, online discussion forums, Customer Service requests…).
Information may also be used to address commercial information such as promotions, sales, news, special offers, new Website functions and contests. You may unsubscribe from receiving our promotional offers at any time.
Unless otherwise explicitly mentioned in our “Confidentiality Agreement”, your personal information shall neither be used, sold, exchanged or offered to unauthorized third parties or Vision Avenue subsidiaries. Usage of your personal information will only be permitted if/when your consent is received.
During your visit to www.visionavenue.ca, information not directly related to your customer account are automatically collected, however, it cannot be used to identify you (“Anonymous Information”). Said data is collected for behavioural and statistical analysis as well as to track Website usage in order to continuously improve and enhance your user experience.
This anonymous information may be shared with our technical partners by any means and for any reason deemed appropriate.
Use of Internet Cookies and Spyware
Usage of Spyware or other such software is not permitted via the Vision Avenue Website, information is never directly collected from your computer.
As is with most e-commerce Websites, the usage of cookies is also part of the functionalities of the Vision Avenue Website. Cookies are small files which are stored on a user’s computer by their internet browser, subject to approval unless instructed otherwise. Cookies enable the identification of existing customers when they return to the Vision Avenue Website. These cookies also help store products placed in the basket when the user leaves the Website without having to save their order, therefore optimizing the purchasing experience when they visit next. Vision Avenue recommends authorizing www.visionavenue.ca to store cookies in order to offer you the best user experience possible. Certain features of our Website may not function properly if the usage of cookies is not authorized.
Certain cookies may be used by other Websites to promote Vision Avenue. These cookies are beyond our control and under no circumstance covered by our Confidentiality Agreement.
The email addresses of users subscribed to our newsletter are registered in our database. This information shall never be shared beyond Vision Avenue and its partner network. You may select to no longer receive our newsletter, at any time, using the unsubscribe link at the bottom of every newsletter.
Protection of Personal Information
Vision Avenue uses the highest security measures when transferring user data to our servers in order to ensure this is performed securely. The information is archived in a protected environment that is not publicly accessible. Credit card and information related to your order is encrypted upon transaction and never appear clearly. Only authorized members of our team are allowed to access this personal data.
The SSL (Secure Sockets Layer) software is used to protect user information during data transfer. Most browsers display an icon to demonstrate a secure Website. A valid email and password are required to place an order on www.visionavenue.ca. A new password can be administered at any time should you suspect misuse of your client account.
Although Vision Avenue takes every measure possible to ensure personal information is transferred securely, it can never be fully guaranteed.
Public Areas of the Website
Information Removal and Amendment
The user has the right to modify, consult or delete their personal information. This may be performed by the user directly within “My Account” or by contacting Vision Avenue’s customer service.
Vision Avenue cannot be held responsible for the hyperlinks on this site which direct users to external Websites or the content of these Websites. Furthermore, Vision Avenue shall in no way be held responsible for direct or indirect use that may result from gaining access to and usage of said sites.
Some personal information may be used or revealed if required by law or good faith. Particularly in the following circumstances:
- Compliance with any legal or regulatory obligation or ongoing legal proceedings
- Protection and defence of user or Website rights and goods
- Emergency situation in which the personal protection of Vision Avenue, its affiliates, agents or users is affected
References made and contained on this site are the intellectual property of Vision Avenue. Reproduction in whole or in part of this site on any other medium is prohibited without the express permission of OSI.
User may solely use the information contained on this site for personal use. Reproduction in whole or in part of said information on paper is for personal use only. Said information is not to be copied, distributed or transmitted to third parties nor may it be inserted in a document or other medium.
Online Terms and Conditions
Vision Avenue owns and operates a Website at www.visionavenue.ca. Vision Avenue owns the Vision Avenue® trademark except as otherwise noted on the site, which is accessible to all users (hereinafter referred to as the "user" or "users"). Please refrain from using this Website unless you agree to comply with the conditions.
Placing an Order
Product orders are solely carried out through the www.visionavenue.ca Website.
At the time of ordering, customer confirms holding a valid medical prescription (no more than two years old as of the date that the order payment is validated, unless otherwise specified on the prescription) issued by a certified optometrist, or confirms that he/she will provide Vision Avenue with a valid prescription as soon as possible.
- 1. Make your selection amongst products and options within the Vision Avenue Website
- 2. Add them to your online cart
- 3. When purchasing prescription eyewear, ensure lens and coating choices are selected
- 4. Provide personal information required to create your account
- 5. Select prescription submission method
- 6. Select pupillary distance submission method
- 7. Verify all elements and information provided
- 8. Acknowledge having read and accepted all terms and conditions prior to making payment
- 9. Proceed to order payment in its entirety
Order Payment Validation
Only orders for shipment to Quebec and British Columbia will be accepted.
The order will only be processed once the total amount due is paid by customer. Payment confirmation implies the client’s implicit acceptance, without reservation, of the general terms and conditions of use.
Vision Avenue will send client an order confirmation within 48 hours of receiving and validating payment. Information given by customer to Vision Avenue from the time the order is placed to order confirmation will be used as proof of transaction.
Transmittal of a Valid Prescription
Client acknowledges holding a valid medical prescription, in their name, which is no more than 2 years old (unless otherwise specified on the prescription) for the purchase of glasses with corrective lenses on the Vision Avenue site.
Client ensures accuracy of the data provided to Vision Avenue at the time of placing their order. Vision Avenue disclaims all liability of any kind whatsoever arising in the event of an invalid or falsified prescription and/or should there be errors in the information received.
Prices offered on www.visionavenue.ca are indicated in Canadian dollars ($CAD) before taxes. Vision Avenue reserves the right to modify the retail price of products offered on the www.visionavenue.ca Website at any time without prior notice. It is understood, however, that the price of the product sold by www.visionavenue.ca shall be current on the date on which the order payment is validated.
Prices appearing on www.visionavenue.ca do not include shipping costs.
The colours of the products appearing on www.visionavenue.ca have been reproduced as accurately as possible. However, due to the many variations in devices used, Vision Avenue cannot guarantee that the colour perceived by the customer accurately portray the actual colour of the product.
When applicable, provincial and federal taxes will be added at the time of payment. Sales taxes are calculated in accordance with federal and provincial laws and rates in effect at the time of your order. Shipping fees are taxable when required by law.
Methods of Payment
Orders to be delivered to the customer’s address, or the address specified at the time the order is placed, is payable immediately by Visa, Mastercard or American Express.
Payment by cheque, cash, credit voucher and/or international credit card are not accepted.
The credit card used by the customer to settle the order placed will be debited once the order is confirmed by Vision Avenue. The invoice will then be emailed to the customer.
- In order to verify the authenticity of the transaction and its payment, billing address (name, address and postal code) used at the time the order was placed must match that of the credit card holder.
- In order to complete your order, a valid phone number and email address must be provided in the event that additional information is required.
Should items ordered no longer be available, customer will notified by email and issued a complete refund within 10 days.
At Vision Avenue your satisfaction and the quality of our products are our priority. This is why all products sold on www.visionavenue.ca are covered under legal warranty against a lack of conformity and by a 12 month warranty.
Upon delivery, customer agrees to verify product conformity. Any shipping errors or defects must be officially filed by the customer within 30 days from delivery date. Following thorough inspection by Vision Avenue the product will either be refunded or echanged for an identical product within 14 days.
Customer has up to 12 months to contact Vision Avenue in the event of a manufacturing defect. Once the defect is confirmed, a product exchange or refund will be issued within 14 days. Defects due to poor maintenance or misuse will not be subject to reimbursment.
Vision Avenue garantees that all products sold on its Website are in accordance with existing Canadian regulations.
Shipping & returns
Please refer to Vision Avenue’s “Shipping & returns” section.
Viruses and System Failures
Vision Avenue makes no representation that the content of this site is free of infections, viruses, worms, Trojan horses and/or other codes with contaminating of destructive properties. It is the user’s responsibility to take protective measures.
Vision Avenue disclaims all liability in the event of interruption and/or non-availability of service.
Vision Avenue shall in no event be held liable for data transmission errors of any sort whatsoever, such as the loss or damage to data, or changes of any type whatsoever including, but not restricted to, direct or indirect damage resulting from the use of the services provided on this Website.
This Agreement shall be governed by and construed in accordance with the laws of the province of British Columbia. Any dispute arising of this Agreement shall be brought before the court in the judicial district of Vision Avenue's head office at 800 - 885 West Georgia St., Vancouver BC V6C 3H1.